> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quantumproxies.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Dedicated Servers

> Common dedicated server issues and how to fix them yourself.

<AccordionGroup>
  <Accordion title="My server is stuck on 'Provisioning…'" icon="sparkles">
    Dedicated server delivery takes longer than VPS because we configure physical hardware. Typical delivery is under a few hours, but it can take up to a business day. If it's been more than that, [contact support](mailto:team@quantumproxies.net) with your order ID.
  </Accordion>

  <Accordion title="I can't SSH into my Linux server" icon="sparkles">
    * Double-check the IP and username — both shown on the server detail page.
    * If you changed the password recently, use the new one.
    * Still locked out? Open the **Web Console** from the Dashboard and log in directly.
    * Last resort: **Reset Password** from the Dashboard.
  </Accordion>

  <Accordion title="I can't RDP into my Windows server" icon="sparkles">
    * User is `Administrator`.
    * On macOS, use **Microsoft Remote Desktop** from the App Store.
    * If the password doesn't work, click **Reset Password** in the Dashboard and try again.
  </Accordion>

  <Accordion title="The server is unresponsive" icon="sparkles">
    * Try **Reboot** first (graceful).
    * If that doesn't help, use **Force Stop** then **Start**.
    * Open the **Web Console** to see what's happening on screen — boot output usually tells you exactly what's wrong.
  </Accordion>

  <Accordion title="I lost the root / Administrator password" icon="sparkles">
    Click **Reset Password** in the Dashboard. The new password is applied within seconds.
  </Accordion>

  <Accordion title="High latency or packet loss" icon="sparkles">
    * Run a `ping` and `traceroute` from your local machine and from the server.
    * If the issue is between your ISP and our datacenter, share the traceroute output with support.
    * If the issue is on the server itself, check resource usage on the detail page.
  </Accordion>

  <Accordion title="I want to reinstall the OS" icon="sparkles">
    Use **Reinstall OS** from the server detail page. See [Managing your Dedicated Server](/documentation/dedicated-servers/managing) for the full flow.

    <Warning>
      Reinstalling wipes all data. Back up first.
    </Warning>
  </Accordion>

  <Accordion title="I need a hardware change" icon="sparkles">
    For RAM upgrades, additional disks, NIC swaps, or dedicated IP ranges, [contact support](mailto:team@quantumproxies.net). We'll arrange a maintenance window.
  </Accordion>
</AccordionGroup>

Still stuck? Reach us via [**Discord**](https://discord.gg/Hhg94t6JRG) or [**team@quantumproxies.net**](mailto:team@quantumproxies.net) and include:

* Your dedicated plan
* The IP address
* A short description of what's failing (screenshot helps a lot)

We'll get back to you quickly.