Troubleshooting Dedicated Servers

My server is stuck on 'Provisioning…'

Dedicated server delivery takes longer than VPS because we configure physical hardware. Typical delivery is under a few hours, but it can take up to a business day. If it’s been more than that, contact support with your order ID.

I can't SSH into my Linux server

Double-check the IP and username — both shown on the server detail page.
If you changed the password recently, use the new one.
Still locked out? Open the Web Console from the Dashboard and log in directly.
Last resort: Reset Password from the Dashboard.

I can't RDP into my Windows server

User is Administrator.
On macOS, use Microsoft Remote Desktop from the App Store.
If the password doesn’t work, click Reset Password in the Dashboard and try again.

The server is unresponsive

Try Reboot first (graceful).
If that doesn’t help, use Force Stop then Start.
Open the Web Console to see what’s happening on screen — boot output usually tells you exactly what’s wrong.

I lost the root / Administrator password

Click Reset Password in the Dashboard. The new password is applied within seconds.

High latency or packet loss

Run a ping and traceroute from your local machine and from the server.
If the issue is between your ISP and our datacenter, share the traceroute output with support.
If the issue is on the server itself, check resource usage on the detail page.

I want to reinstall the OS

Use Reinstall OS from the server detail page. See Managing your Dedicated Server for the full flow.

Reinstalling wipes all data. Back up first.

I need a hardware change

For RAM upgrades, additional disks, NIC swaps, or dedicated IP ranges, contact support. We’ll arrange a maintenance window.

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